FAQS

I forgot my password. How do I reset it?

You can reset you password anytime by clicking the Forgot Password link on the Sign In form.
You will receive an email with a link to reset your password. In case you did not get the email, check your junk mail box.

How do I modify my password?

Log in to your account and click on “My preferences”. You will be able to modify your password.

I’m having trouble logging into my account. What should I do?

Make sure that you entered the correct login credentials: correct email and password combination. Passwords are case sensitive.
If you have forgotten your password, click on the Forgot Password link.
If your login credentials are correct but you still cannot access your account, try clearing your browser cache & cookies.
If you are still unable to access your account, please fill out the “Contact us” form, providing as many details as possible about the problem.

How do I modify my account information?

Log in to your account and click on “My preferences”. You will be able to modify your personal information, such as name, email address and phone number.

How do I add, remove or modify my saved addresses?

While placing an order, at checkout you will be able to edit your current address, remove it or add a new address

How do I sign out?

Hover over the account icon in the navigation and click on the “Sign Out” button from the drop down menu.

How can I close my account?

Please fill in the Contact us form and we will handle your account closure. Please keep in mind that, once closed, it will no longer be accessible to you or to anyone else.

If I close my account, can I reactivate it?

Once your account is closed, you can request to reactivate it. To reactivate your account, please fill in the “Contact us” form, providing your email and phone number. We will send you a confirmation, once your account is active again.

How do I withdraw my consent to receive commercial electronic messages from Go Balloons?

If you no longer wish to receive commercial electronic messages from Go Balloons, you can unsubscribe by sending an email to this address: unsubscribe@econoballoons.com. However, please note that you will still receive emails from Go Balloons relating to the status of your orders, if any.

How can I create a List of Favourites?

An account is required in order to add items to your Favourites list. Once you have found an article you like, click on the heart symbol available next to the item title. The item will be added to your Wish list.

What are the next steps after I place an order?

You will immediately receive an email confirmation with your order details. Once your order has been shipped, you will receive a second email with the tracking reference number in order to check the delivery status of your order.

I can’t proceed to check out. What should I do?

If the “Checkout” button is activated but you are not able to complete your order, please contact us by filling in the Contact us form.

Can I purchase a product that is temporarily out of stock?

Once an article is displayed as being “Temporarily out of stock” , it is not possible to purchase or reserve the item until new stock is available.

How do I place an order online?

You can place an order as a Registered Customer or as a Guest. Placing an order requires a few steps, detailed below:
Log in to your account or continue shopping as a Guest.
Look for the items you need by using the search field available at the top of the page or shopping by Category.
Add the articles to your cart by clicking on the “Add to cart” button. You can increase/decrease the quantities in your cart for a specific article by clicking on the (change) button.
You can continue shopping if you want to add more items to your cart.
Once you click on checkout you will be re-directed to the next step where you will need to fill in your shipping address, shipping method and Payment information. You can still review your order, edit or remove the products from your basket, add a new delivery address or edit the existing one.
Click on “Place Order” in order to finalize placing your order. Your order number will be displayed and you will receive an e-mail with complete order details and a link to your PDF invoice.

Where can I ship my order?

Shipping address entered for your order must be in US or Canada.

Can the carrier leave the cases at my door?

The carrier may leave the shipment at your door since a signature is not longer required due Covid-19.

What happens if I missed my delivery?

If you miss your delivery the carrier may leave the box at the door, or a note inviting you to pick up the items from one of their pick up locations.

Can you ship my order to a P.O. Box?

We do not ship to a P.O.

Where do you ship to?

Go Balloons delivers to addresses within Canada and US mainland.

How long does the shipping take?

The estimated shipping duration is calculated upon checkout and depends on the shipping method (standard or express shipping) you select and the delivery address.

Can I pick up my order?

We do not offer pick-up. All orders are shipped with Fedex.

What are your shipping fees?

We offer different shipping methods depending on your location. At checkout, after entering your address, we offer all Fedex shipping options available for your location. Shipping fees are shown in Canadian dollars.

I never received an order confirmation after the order was placed. Why not?

If you didn’t receive the order confirmation e-mail, follow the steps below:
Check Inbox/Junk folders for the email address associated to your Go Balloons account.
Check the order history in your Go Balloons account in order to see if your order has been successfully confirmed.
Contact us using the “Contact us” form if neither of these options solves your issue.

Once the order is placed, can I modify the shipping address?

Once your order is placed, the shipping address cannot be modified.

How do I track my order?

Tracking your order is very easy! Once your order has been placed, access your Go Balloons account, click on “My Orders” and you will be able to see the list of your orders and the status for each of them. Once your order has been shipped, you will also receive an e-mail with a link to the tracking reference.

Can I cancel my order?

We allow cancellation requests, if the order has not been fulfilled, and within 1 hour of placing the order. (both must apply)
For more details, please read our Return & Cancellation policy

Can I modify my order once I have checked out?

Once you check out, you cannot modify your order. If you want to add a new article or add quantity to an existing article, you must create a new order.

What is your refund policy?

Only when a product has been *officially reported by our distributor as defective, we can apply credit to your account
For more details, please read our Return & Cancellation policy

My order never arrived. What should I do?

For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

My order has arrived, but a product is missing. What should I do?

For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

What is your return policy?

EconoBalloons.com has a “no exchange, no return” policy.
For more details, please read our Return & Cancellation policy

I received the wrong product. What should I do?

For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

What measures have you taken to ensure my personal and payment information is secure?

Please check our Privacy Policy in order to get more information about your payment and personal security: Privacy Policy

When will the charge appear on my credit card account?

Upon placing your order at checkout, we will charge credit card.

What payment methods are accepted?

You may pay for your online orders using Visa, Mastercard and American Express.

Can I make a purchase with a combination of credit cards?

No. Please create multiple orders.

Does the displayed price include the taxes?

The price shown for each product does not include applicable taxes, shipping and handling costs, or other applicable fees which are calculated at the time of checkout and which are based on the province of delivery of your orders.

Can I get a notification when a temporarily out of stock product is back in stock?

This functionality is not available.

How can I contact you?

You may contact us using our Live Chat (when online) or the “Contact us” form.
You also can dial 778 751 6375 to leave a voicemail.