Return & Cancellation Policy

Return & Cancellation Policy

RETURNS

We do not accept returns or exchanges.

REFUNDS DUE MANUFACTORING ISSUES

Only when a product has been *officially reported by our distributor as defective, we can apply credit to your account.
If a product has been officially reported by our distributor as defective, you can request a refund within 15 days of receiving your order.
Please, do not request a refund, if your product is not in this *officially reported list, or if 15 days or more have past since you received your order. To request a refund, please use our contact form and provide your invoice number.

Upon receipt of your refund request, we will notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will send you, via e-mail, a coupon code for the value of the item (as per your invoice). You can use the credit for your next order. Sale items are non-refundable at all.

REFUNDS DUE AN INVENTORY SHORTAGE

In case of a shortage and by request (if the option is selected at checkout), we will refund your account with a credit of the value of the item that we are short. You will receive the coupon via email, and it can be only used with the account with which you ordered

Cancellations

ORDER CANCELLATION

• We allow cancellation requests, if the order has not been filled, and within 1 hour of placing the order. (both must apply)
  To request a cancellation, go to “my orders”, and click the “request cancellation” link, next to the order number. If the request cancellation link is not available, it means your order is already filled and the order cannot be cancelled.
  Our team, may accept your cancellation request and confirm the cancellation. In that case you will receive a full refund on your credit card.
  We reserve the right to deny cancellation requests, when the order has been ready for to be filled, filled or shipped.